Vehicle Title Privacy Policy

VehicleTitles.online respects your privacy and is committed to protecting the personal information you provide through our website and services.

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VehicleTitles.online is a service of Branch Avenue Auto Auction LLC.

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1. Information We Collect

We may collect information you voluntarily provide, including:

• Name

• Business name

• Mailing address

• Email address

• Telephone number

• Preferred contact method

• Vehicle year, make, model, VIN, license plate, and mileage

• Vehicle ownership and title information

• Repair, towing, storage, lien, and payment information

• Uploaded titles, registrations, bills of sale, identification, repair orders, invoices, photographs, notices, and related documents

• Messages, case descriptions, and communications with our staff

We may also automatically collect limited technical information, such as:

• Internet Protocol address

• Browser and device type

• Pages visited

• Date and time of access

• Referral source

• Cookies and similar technologies

• Website analytics and advertising information

2. How We Use Your Information

We may use your information to:

• Review title and lien cases

• Determine whether we may be able to provide services

• Contact you about your submission

• Prepare and process documents

• Request additional information

• Communicate with government agencies, record providers, title agents, lienholders, auctioneers, publishers, mailing providers, and other service providers when necessary

• Process payments

• Maintain business and transaction records

• Improve our website and services

• Prevent fraud, misuse, or unauthorized activity

• Comply with legal and regulatory obligations

3. How We Share Information

We may share information only as reasonably necessary with:

• State motor vehicle agencies

• Government offices

• Licensed title agents

• Vehicle-record providers

• Lienholders and vehicle owners

• Certified-mail and delivery providers

• Auctioneers

• Newspaper and publication providers

• Bonding companies

• Payment processors

• Website, hosting, form, cloud-storage, analytics, and technology providers

• Attorneys, accountants, insurers, and professional advisers

• Law enforcement or government authorities when legally required

We do not sell personal information for money.

4. Uploaded Documents

Customers may submit sensitive vehicle and ownership documents. Please upload only information reasonably necessary for your case.

We use reasonable administrative, technical, and physical safeguards to protect submitted information. However, no website, email system, or electronic storage method can be guaranteed completely secure.

5. Payments

Payments may be processed by third-party payment providers. We may not directly receive or store your complete credit-card information.

Payment providers may collect and process information under their own privacy policies and terms.

6. Text Messages, Calls, and Emails

By providing your contact information, you authorize VehicleTitles.online and its representatives to contact you regarding your inquiry or case by telephone, text message, or email.

Standard message and data rates may apply. You may request that text communications stop at any time.

7. Cookies and Analytics

We may use cookies and similar technologies to:

• Operate the website

• Remember user preferences

• Measure website traffic

• Understand how visitors use the site

• Improve marketing and advertising

Your browser may allow you to block or delete cookies. Some website features may not work properly if cookies are disabled.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Review and process cases

• Complete requested services

• Maintain transaction and business records

• Meet legal, regulatory, tax, insurance, and recordkeeping obligations

• Resolve disputes and prevent fraud

9. Your Privacy Choices

You may contact us to request:

• Access to certain personal information we maintain

• Correction of inaccurate information

• Deletion of information, when legally and operationally permitted

• Removal from promotional emails or text messages

Certain records may need to be retained for legal, business, fraud-prevention, or regulatory reasons.

10. State Privacy Rights

Residents of certain states may have additional rights regarding access, correction, deletion, disclosure, or use of personal information.

California residents, for example, may have rights under applicable California privacy laws depending on whether the business meets the law’s coverage requirements. (California DOJ)

To submit a privacy request, contact us using the information below.

11. Children’s Privacy

VehicleTitles.online is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

Federal law imposes special requirements on websites directed to children under 13 or knowingly collecting their personal information. (Federal Trade Commission)

12. External Links

Our website may contain links to government agencies or third-party websites.

We do not control and are not responsible for the privacy, security, content, or practices of third-party websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The revised policy will be posted on this page with an updated effective date.

14. Contact Us

VehicleTitles.online
A service of Branch Avenue Auto Auction LLC

7827 Branch Avenue
Clinton, Maryland 20735

Call or Text: 301-423-6955
Email: branchaveauction@gmail.com

Terms and Conditions

Effective Date: July 29, 2026

These Terms and Conditions govern your use of VehicleTitles.online and any services requested through the website.

By accessing the website, submitting a case, uploading documents, or purchasing services, you agree to these Terms and Conditions.

1. Private Service Provider

VehicleTitles.online is a privately operated vehicle title and lien document-preparation and processing service.

VehicleTitles.online is a service of Branch Avenue Auto Auction LLC.

We are not a government agency, court, or law firm. We do not provide legal advice or legal representation.

2. Services

Services may include assistance with:

• Lost, duplicate, replacement, or corrected vehicle titles

• Out-of-state title matters

• Ownership-document review

• Mechanic’s liens

• Storage liens

• Towing and impound liens

• Abandoned-vehicle matters

• Lienholder and vehicle-record research

• Notices, publications, auctions, and related paperwork

• Other vehicle title and lien matters

Service availability depends on the state, vehicle, documents, ownership history, case circumstances, and applicable agency requirements.

3. No Guaranteed Outcome

Submitting information or paying a fee does not guarantee:

• Acceptance of the case

• Issuance of a title

• Approval or enforcement of a lien

• Recovery of money

• Successful sale or auction

• Acceptance by a government agency

• Completion by a particular date

• Any particular legal or financial result

Government agencies and third parties make their own independent decisions.

4. Customer Responsibilities

You agree to:

• Provide truthful, accurate, and complete information

• Submit authentic and unaltered documents

• Have lawful authority to submit the case

• Disclose known ownership disputes, liens, theft reports, bankruptcies, court cases, insurance claims, or repossessions

• Review all prepared documents for accuracy

• Respond promptly to requests for additional information

• Pay all agreed service fees and outside costs

• Comply with applicable laws and agency requirements

You are responsible for any delay, denial, loss, or additional expense caused by inaccurate, incomplete, misleading, or late information.

5. Business and Lien Cases

A person submitting a lien case represents that they:

• Own the business or are authorized to act for it

• Have a legitimate claim arising from repair, labor, towing, storage, or other qualifying charges

• Possess supporting records

• Have not knowingly submitted false, inflated, or fraudulent charges

VehicleTitles.online may reject or stop processing any case that appears incomplete, disputed, unlawful, misleading, or unsupported.

6. Fees

Service fees will be disclosed before paid processing begins.

Additional charges may include:

• Government filing fees

• Title fees

• Taxes

• Vehicle-record searches

• Certified mail

• Postage

• Newspaper publication

• Auctioneer charges

• Bond premiums

• Notary fees

• Inspection fees

• Other third-party costs

Third-party fees are separate from our service fee unless expressly stated otherwise.

7. Refund Policy

Refund eligibility depends on the stage of the case.

• Before substantive review or processing begins, a service fee may be refundable, less nonrefundable payment-processing or outside charges.

• Once document review, research, preparation, notices, submissions, or other processing begins, service fees are nonrefundable.

• Government fees, searches, certified mail, publication, auction, bond, notary, inspection, and other third-party expenses are nonrefundable once ordered or incurred.

• No refund is due merely because a title, lien, auction, payment recovery, or agency approval is unsuccessful.

• Duplicate payments and verified billing errors will be reviewed and corrected.

Refund policies should be clearly available before purchase because consumers commonly rely on posted policies when deciding whether and how to seek a refund. (Consumer Advice)

8. Processing Times

Any processing time provided is an estimate only.

Delays may result from:

• Missing documents

• Customer response times

• State waiting periods

• Certified-mail delivery

• Owner or lienholder responses

• Vehicle-record searches

• Publication or auction scheduling

• Government processing

• Agency backlogs

• Legal or ownership disputes

• Events beyond our control

We do not guarantee any completion date.

9. Communications

By providing your telephone number or email address, you authorize us to contact you about your case by call, text message, or email.

Standard message and data rates may apply.

You are responsible for providing current contact information.

10. Electronic Signatures and Records

You agree that electronic submissions, checkboxes, signatures, notices, records, and communications may be used in connection with your case.

Electronic acceptance has the same effect as signing or agreeing on paper, to the extent permitted by law.

11. Intellectual Property

The website’s original text, graphics, logos, forms, layout, branding, and other content belong to VehicleTitles.online, Branch Avenue Auto Auction LLC, or their licensors.

You may not copy, reproduce, publish, sell, or commercially use website content without written permission.

12. Prohibited Uses

You may not use the website or services to:

• Submit false or fraudulent information

• Obtain a title without lawful authority

• Conceal ownership disputes

• Avoid a valid lien or security interest

• Misrepresent repair, towing, or storage charges

• Upload malicious software

• Interfere with website operations

• Violate any law or third-party right

13. Right to Refuse or Terminate Service

We may decline, suspend, or terminate service when:

• Information appears false or incomplete

• Required documents are not provided

• Fees remain unpaid

• The case presents legal, regulatory, safety, fraud, or reputational concerns

• The customer behaves abusively or unlawfully

• Continuing would violate law, policy, or professional obligations

14. Third-Party Services

We may use or refer customers to government agencies, title agents, mailing providers, record providers, auctioneers, publishers, payment processors, bonding companies, and other third parties.

We are not responsible for their independent decisions, delays, errors, availability, pricing, policies, or performance.

15. Disclaimer of Warranties

The website and services are provided on an “as available” basis.

To the fullest extent permitted by law, we disclaim warranties not expressly stated in writing, including implied warranties of merchantability, fitness for a particular purpose, and guaranteed results.

16. Limitation of Liability

To the fullest extent permitted by law, VehicleTitles.online and Branch Avenue Auto Auction LLC will not be liable for indirect, incidental, special, punitive, or consequential damages arising from:

• Use of the website

• Agency denial

• Processing delays

• Lost profits

• Loss of vehicle use

• Auction outcomes

• Ownership disputes

• Third-party conduct

• Inaccurate customer information

• Events outside our reasonable control

Our total liability will not exceed the amount of service fees actually paid directly to us for the specific disputed service, except where prohibited by law.

17. Indemnification

You agree to defend, indemnify, and hold harmless VehicleTitles.online, Branch Avenue Auto Auction LLC, and their owners, employees, contractors, and agents from claims, losses, liabilities, expenses, or damages arising from:

• False or inaccurate information you submitted

• Your lack of authority to submit a case

• Your violation of these terms

• Your violation of law or another person’s rights

• The underlying repair, towing, storage, ownership, or lien dispute

18. Governing Law

These Terms and Conditions are governed by the laws of the State of Maryland, without regard to conflict-of-law rules, except where another jurisdiction’s consumer-protection law must apply.

Any legal action must be brought in a court of competent jurisdiction serving Prince George’s County, Maryland, unless applicable law requires otherwise.

19. Changes to These Terms

We may revise these Terms and Conditions from time to time.

The updated terms will be posted on the website with a revised effective date.

Continued use after an update constitutes acceptance of the revised terms.

20. Severability

If any provision is found unenforceable, the remaining provisions will remain in effect.

21. Contact Information

VehicleTitles.online
A service of Branch Avenue Auto Auction LLC

7827 Branch Avenue
Clinton, Maryland 20735

 301-423-6955
Email: Branchaveauction@gmail.com