Vehicle Title Refund Policy

Vehicle Title Refund Policy: Refund Eligibility and Processing

This Vehicle Title Refund Policy explains when refunds may be available, which fees are nonrefundable, and how refund requests are reviewed.

Refund Policy

Initial case submissions are free unless otherwise stated.

Once a customer pays a service fee, refunds depend on how much work has been completed.

Before processing begins: The service fee may be refunded, less any nonrefundable payment-processing charges.
After document review or processing begins: Service fees are nonrefundable.
Third-party fees: Government fees, certified-mail costs, record searches, publication fees, auction expenses, bond premiums, and other outside costs are nonrefundable once incurred.
No guaranteed result: Payment does not guarantee title issuance, lien approval, payment recovery, auction results, or acceptance by any government agency.
Duplicate payment or billing error: Contact us within 7 days so we can review and correct the charge.